Complaints Policy
At Dallas and Co, we want to give you the best possible service, however, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve such problem.
In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint, then please address such complaint by email to the principal of the firm, Irene Dallas at irene@dallasandcosolicitors.com or in writing to offices 39 to 40, 32 Bell Street, Henley-on-Thames, Oxfordshire, RG9 2BH, United Kingdom.
We will acknowledge receipt of your complaint within 10 business days and endeavour to reply thereto within 20 business days of receipt thereof.
Making a complaint will not affect how we handle your matter.
What to do if we cannot resolve your complaint
If we cannot resolve your complaint The Legal Ombudsman can help you and they will look at your complaint independently.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving our final response to your complaint, and
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.
For more information contact the Legal Ombudsman on www.legalombudsman.org.uk/contact-us.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority on https://www.sra.org.uk/consumers/problems/report-solicitor/
Further help If you require further assistance please contact the Professional Ethics helpline on https://www.sra.org.uk/contactus